West Kentucky Rural Telephone Cooperative (now “WK&T”) was incorporated
in July 1951. In September of 1952, the Company received a loan from the
Rural Electrification Administration (RUS) to provide telephone service to
the citizens of West Kentucky and in the Tennessee counties of Henry and
Weakley. With this loan, construction of a modern, dial telephone service
began in the spring of 1953. As a not for profit telephone “Cooperative”, the
company’s purpose is to provide the highest quality, most technically
advanced, and most dependable service available to its members.
Since those early beginnings, the cooperative has grown from 1,350 subscribers in ten exchanges to over 13,000 subscribers receiving state-of-the-art telecommunications service in twenty two exchanges. The Company’s service territory encompasses over 2,200 route miles. In June of 2006, West Kentucky acquired Yorkville Telephone Company, (Tennessee), welcoming over 2,000 Yorkville customers into the WK&T family. WK&T has grown to a full-fledged telecommunications company, now offering high speed broadband (Internet) (9,000 customers), and digital television service (3,600 customers). The company operates a retail “Technology Store”, with locations in Mayfield, Murray, and Yorkville.
On October 9, 2009, West Kentucky telephone became West Kentucky and Tennessee Telecommunications, known as “WK&T”. In addition, the Company has been granted a $123.8 million award from the RUS to construct a fiber-to-the-home network (FTTH), which will transform the Company and provide its members with the most technological advanced telecommunications network for rapid communications to meet the sophisticated needs in the 21st century.
WK&T VISION STATEMENT
WK&T through the concerted efforts of all our employees will continue to meet the total communications needs of our members and other potential customers utilizing state-of-the-art technologies and the most economical pricing possible, with quality customer service being our highest priority.
WK&T MISSION STATEMENT
WK&T is a responsible and caring community citizen committed to being the leader in providing the highest quality communications services, products and solutions to our members and others as feasible.
We will accomplish this by maintaining our position on the leading edge of technology, capitalizing on opportunities in related business ventures, using the most highly trained, motivated, and efficient professional employee team committed to customer satisfaction through personal challenge and involvement.
WK&T is an equal opportunity provider and employer. If you wish to file a Civil Rights program complaint of discrimination, complete the USDA Program Discrimination Complaint Form, found online here, or at any USDA office, or call 1-866-632-9992 to request the form. You may also write a letter containing all of the information requested in the form. Send your completed complaint form or letter to us at U.S. Department of Agriculture, Director, Office of Adjudication, 1400 Independence Avenue, S.W., Washington, D.C. 20250-9410, by fax (202) 690-7442 or email at firstname.lastname@example.org.
CUSTOMER BILL OF RIGHTS
As a residential customer of a regulated public utility in Kentucky, you are guaranteed the following rights subject to Kentucky Revised Statutes and the provisions of the Kentucky Public Service Commission Administrative Regulations:
• You have the right to service, provided you (or a member of your household whose debt was accumulated at your address) are not indebted to the utility.
• You have the right to inspect and review the utility’s rates and tariffed operating procedures during the utility’s normal office hours.
• You have the right to be present at any routine utility inspection of your service conditions.
• You must be provided a separate, distinct disconnect notice alerting you to a possible disconnection of your service if payment is not received.
• You have a right to dispute the reasons for any announced termination of your service.
• You have the right to negotiate a partial payment plan when your service is threatened by disconnection for non-payment.
• You have the right to participate in equal, budget payment plans for your natural gas and electric service.
• You have the right to maintain your utility service for up to thirty (30) days upon presentation of a medical certificate issued by a health official.
• You have the right to prompt (within 24 hours) restoration of your service when the cause for the discontinuance of the service has been corrected.
• If you have not been disconnected, you have the right to maintain your natural gas and electric services for up to thirty (30) days if you present a Certificate of Need issued by the Kentucky Cabinet for Human Resources between November and the end of March.
• If you have been disconnected due to nonpayment, you have the right to have your natural gas or electric service reconnected between the months of November through March provided you:
1. Present a Certificate of Need issued by the Kentucky Cabinet for Human Resources, and
2. Pay one third (1/3) of your outstanding bill ($200 maximum), and
3. Accept referral to the Human Resources’ Weatherization Program, and
4. Agree to a repayment schedule that will cause your bill to become current by October 15.
• You have the right to contact the Public Service Commission regarding any dispute that you have been unable to resolve with your utility (Call Toll Free 1-800-772-4636).